We provide support from Monday till Friday from 10 AM till 4 PM Zürich time. There is no support available on weekends and holidays.
Depending on the complexity of your support issue it's usually between a few minutes and 24 hours. When we expect longer delays we will notify you.
What we support
Support is available only for the Premium versions of our software. We don't provide support for the Free versions.
As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to page where we can observe the issue.
We understand that you want to be unique. Sometimes we are asked to make minor adjustments to our products so that they match a site's work & feel. Usually we are happy to make those modifications. However, sometimes we are asked to make adjustments that require hours of additional work - this is more than what we can provide.
What we can support
- Simple CSS tweaks - changing background color, or helping you find out why elements on your site are overlapping
- Fast code adjustments - layout position changes or the removal of an HTML element
- Bugs - if you find a bug, we'll fix it.
What we won't support
- Changing the current functionality - our extensions are provided "as is".
- Adding new functionality - no matter how trivial, adding anything to the current base always require time
- Bad hosting - if we determine that the reason of your issue is your hosting provider - we can't do anything other than advise you to look for a respected Joomla hosting
- Using Outdated versions - if you are running an old version of our components, PHP or Joomla
- Incompatibility with other extensions - there are extensions out there, that are bad! They badly written by people who have no idea what they do. If you are running one of those, chances are that we cannot help you. However we'll do our best to identify the issue & if it is in our power do whatever we can't to fix it.